Guy Morgan ships to all of U.K. Europe, and America. Please note, orders going to Europe or International, the buyer is obliged to pay potential import fees and taxes.
When and from where are orders despatched?
Orders are despatched Monday - Friday excluding Bank Holidays. All orders are shipped from Guy's London studio, we aim to send out your delivery within 2 days of receiving your order.
How much does shipping cost?
UK shipping is complimentary, sent Royal Mail 2nd Signed and Tracked. EU shipping is £5, International £10.
When should I expect to receive my order?
We aim to have your order delivered to you in 3-6 working days. Please note your delivery will require a signature upon receiving, please ensure someone is available to do this at your delivery address. If no one is available to sign for your parcel, you will receive a delivery card with contact information detailing the amount of time you have to rearrange redelivery or collection before it is returned to us.
Can I return my product if I’m not happy with it?
Guy accepts returns within 14 days of receiving the order and the product must be unused or very lightly used. Please email us at firstname.lastname@example.org with a full explanation of your reason for returning the products. We will refund the cost of the product back to your original form of payment, please note postage and shipping fees are non refundable. To ensure we process your return and refund as soon as possible, please follow the following procedure: please repackage in the original packaging where possible and ensure it is sealed securely. Take it to your local Post Office and ask for proof of postage. Without this, you will be unable to make a claim should the parcel go missing. (Please note: Guy Morgan will not be liable for lost returns.)
How long does it take to process a return?
Refunds take 5-10 business days to appear on your statement.
What payment methods do you accept?
We currently accept all major credit and debit cards, Paypal, and Apple Pay.
When will my card be charged?
Your card will be charged as soon as you make your order with us.
d: MY ORDERS
How can I check the status of my order?
You can view order status on your account page, this will be updated as soon as you are charged and again once your order has been shipped to let you know it’s on its way to you!
e: PRODUCT INFORMATION
How can I find out more information and ingredients in a product?
You can learn about each product on its individual page. All of Guy Morgans products are vegan friendly and not tested on animals.